Faq

In which countries can I have my jewellery delivered?

We ensure a worldwide delivery, providing you take extra delivery charges into account, depending on the country where you want the piece to be shipped.

Inside the UAE, it’s free delivery of your purchased order.

How can I pay my purchases?

You can pay with any legal payment method, accepted in the UAE

Are the prices including VAT?

All the mentioned prices are including VAT

Can I exchange my jewellery at any given time?

You can exchange your jewellery, purchased at Beladamaz, at any given time. Our quality control department will check the returned piece, and value it. Based on that valuation, our sales associates will give you a voucher, which you can consume at any given time.

Which are the opening hours of the shop?

Our shop is open every day of the year, with the exception of the 1st of January. The opening hours are from 10 am till 10pm, with the exception of Fridays from 4pm to 10pm.

How can I place my order?

You can place your order either by e-mail to info@beladamaz.com or by phone +971 4 347 6309. or by whatsapp on +971 58 500 6309.

 

What guarantee do I receive with my purchase?

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at our shop, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

 

Can all Beladamaz Jewellery rings be sized?

Each ring is individual, and it will depend on its style and design as to whether it can be sized or not.

 

What do I do if I have damaged my Beladamaz jewellery?

We would advise you to stop wearing the item and, if there are any broken pieces, to wrap them carefully together. As soon as you are able, please pop in to our store, where we will be able to assess the item and give you more detailed advice. Alternatively, contact Customer Services +97143476309.

 

Do you buy gold?

Yes, we do

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